1. Free Shipping Across Japan

Yes, shipping is completely free! We provide free shipping services for all orders delivered to any location across Japan, allowing you to easily enjoy the convenience of direct overseas delivery.

2. Order Splitting & Delivery Carriers

To ensure that your package passes through Japan Customs 100% legally and smoothly, we may split your order into multiple packages. According to strict Japan Customs regulations for “individual import for personal use,” the total volume of nicotine-containing e-liquid per shipment must not exceed 120ml (approximately equivalent to 20 RELX pods). If your single purchase exceeds this customs exemption limit, we will proactively split your order into multiple packages and ship them in batches at no extra cost to avoid the risk of customs return. Your packages will be delivered by safe and reliable logistics carriers such as Sagawa Express, Yamato Transport (Kuroneko), or international dedicated logistics lines.

3. Delivery Time & Origin

To strictly comply with Japan’s regulatory policies on nicotine-containing e-cigarettes, all our products are shipped directly to you from overseas bonded warehouses (not shipped from within Japan).

• Estimated delivery time: 7–14 days (approx. 1–2 weeks). This timeframe includes international transit and Japan Customs clearance time. Once the package is dispatched, we will provide you with a fully trackable tracking number so you can monitor your shipment. Please note that during international logistics peak periods or routine customs inspections, the delivery time may fluctuate slightly. We appreciate your patience.

4. Transit Protection & Important Address Requirements

We provide full transit protection for all orders that comply with “individual import” standards. Important: You must use your real personal name and a private residential address when placing your order. Please do not use company addresses, shop addresses, or false aliases, as this will lead to customs detention. If these requirements are met and your package is lost during transit due to logistics company reasons, or returned due to customs clearance anomalies caused by force majeure, we will reship your order for free after verifying the situation.

5. Customs Duties & Taxes

In the vast majority of cases, you do not need to pay any additional fees. According to the preferential policies of Japan Customs regarding “individual imports,” packages with a total value (including shipping) of less than 16,666 JPY are usually exempt from customs duties and consumption tax. If your single order amount exceeds this limit and is selected for a routine inspection by customs, a small amount of import duties or related fees may be incurred. These fees are collected by local Japan Customs and must be borne by the recipient. Recommendation: If you are purchasing a large quantity, we highly recommend splitting your purchase into multiple orders with amounts under 16,666 JPY.